Frequently asked questions

Orders

To place an order, simply search for the desired tires by entering the measurements in the appropriate search table on the home page, or by accessing the "Tires Search" page and apply the filtering system concerned.

Shipping

When does my order leave?

We try to ship all orders within 24 hours except for certain items indicated in the product detail (in the months with the highest number of orders for our sector, shipments in APRIL/MAY and NOVEMBER may be delayed up to 24 hours)

What are the delivery times?

Shipments in Italy are delivered within 24 hours (excluding Saturdays, Sundays and public holidays). For Sicily, Sardinia, Calabria, southern Italy and disadvantaged locations and smaller islands, shipping times can be extended by 2-3 working days. Attention! The exact delivery times are indicated in the tire detail sheet.

How can I track my order and know when it will be delivered?

You will receive the shipment tracking via email and you will be updated on all stages of the shipment, such as when the order will be delivered.

Can I cancel or modify an order?

We try to ship in super fast times, so it is not always possible for us to modify / cancel orders already placed. If you have noticed that you want to cancel / modify an order, contact the assistance center IMMEDIATELY so that we can immediately check if this is possible. Contacts: Tel. 02-8088 7669; E-mail. info@italiapneumatici.com; Cell. 392-1777909

Do you ship abroad?

Yes, we ship abroad.

The courier was unable to deliver my order, what can I do?

The courier will make up to 2 delivery attempts, for any problem please contact our assistance center by e-mail: info@italiapneumatici.com; our operators will put the shipment back on delivery as soon as possible.

I just ordered but I got the wrong address, is that a problem?

It's not a problem! However, remember that shipments are very fast, so please contact our assistance center as soon as possible via e-mail: info@italiapneumatici.com; specifying your data (including a mobile phone number) and specifying the correct data for shipping.

Returns

Is it possible to make a return?

Sure, we offer a return service. You have 14 days to reconsider.

How can I make a return?

We offer a return service with collection from the comfort of your home!

Contact us as soon as possible: Tel. 02-80887669; E-mail. info@italiapneumatici.com; Cell. 392-1777909

Hours of our offices: 9:00 AM - 1:00 PM / 3:00 - 6:30 PM.

How will I receive the refund? What if I paid on delivery?

Did you pay on delivery? The refund will be made by bank transfer. You will be asked for an IBAN and account holder. If you placed your order with a card, the refund will be made directly to the card used for the order.

When can I make the return?

Returns can be made within 14 days of receiving the package.

How soon will I receive the refund?

We try to process returns as quickly as possible, it can take up to 3/5 days before the refund is made. When we make the refund you will receive a refund confirmation email and the amount will be visible on the card or on your account in about 2/5 working days (timing depends on your bank).

Payments

Can I pay on delivery?

You can pay comfortably in cash on delivery for items used for the service (see payment details on delivery). For the remaining orders, payment via PayPal, card and bank transfer is available. For any doubts contact our offices.

What payment methods do you accept?

We accept Visa credit cards as a payment method; MasterCard; Master; Discover; Aura card; American Express; Diner Club; union pay; Payment: Paypal; Bank transfer and cash on delivery (for enabled products). Your card details will remain secret, they will only be used by you to complete the payment.

Is it possible to make a purchase with Poste Pay?

Of course, we accept payment with Poste Pay, via PayPal (which will be a guarantee for the seller and buyer).

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